Once your order is on its way to you we will email you the tracking number for your parcel.

Depending on the courier we used to ship your parcel, you can track your order with them online.

Track your Aramex order HERE

Track your Fastway order HERE

Your accessories are made of 18k gold plated stainless steel which makes them waterproof, tarnish and corrosion resistant as well as hypoallergenic. This means you can swim, sweat and live your best life in these beauties however, as with all plated accessories, continuous rough wear will eventually wear away the plating so we suggest the best care you can of your accessories by storing them in a dry place and keeping them away from harsh chemicals.

We endeavor to ship out all orders 1-2 working days after we receive them. Once your order has been collected by the courier you will receive a tracking number for your parcel.

From past experience, our courier partners ordinarily delivery within 2-5 working days, depending on your location and the time of the year (holidays etc.).

For more details on your delivery, head to our SHIPPING & RETURNS page

We do not offer refunds on orders unless in the unlikely event that your order was faulty.

For hygienic reasons we can not offer exchanges on earrings.

We do offer exchanges on other accessories - please read our full returns & exchange policy HERE.