Shipping & Returns

• We currently ship all over South Africa using Aramex Store-To-Door or Fastway Couriers (the carrier is determined by us at the time of shipping), at a flat rate of R70 for all order under R350.
• Orders over R350 are eligible for FREE SHIPPING.
• We know how exciting your online purchase can be and therefor endeavor to ship all online order within 1-2 working days (Mondays-Friday) after receiving them. This timeline is dependent on how busy we are and holiday seasons. 
• All orders are shipped from Cape Town.
• All order are eligible for tracking information, which will be sent to you via email as soon as your parcel has been collected by our courier providers. 
• Orders can take anything from 1-5 working days to delivery, depending on your location and the time of year. 
• Please note that once your order has been collected by Aramex or Fastway it is best to reach out to them with your tracking details to find out about the status of your parcel's delivery.

RETURNS

• For hygienic reasons we do not accept returns on earrings.
• We do not offer refunds on any of our items unless they are faulty.
• We do offer exchanges on our other accessories in the case of an incorrect size or color ordered, however the cost of return and the cost of us shipping your exchanged item back to you is for your account.
• We request that you notify us that you would like to process an exchange within 2 days of receiving your parcel. We will be in touch with the address for return as well as further details on your exchange. 
• WE DO NOT OFFER RETURNS ON SALE ITEMS.
• WE DO NOT OFFER RETURNS ON ITEMS THAT ARE SHOWING SIGNS OF WEAR.
• In the unlikely event that you have received a faulty item, please notify us immediately via email (info@wantsandneedsthelabel.com) and we will send you a replacement at our cost.