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Terms & Conditons

How Does Ordering Work?

To place your order with us simply follow the steps online & pay securely via our Payfast gateway. 

Shipping

We try our best to ship out all parcels 1 working day after we receive your order. If you placed your order on a Friday, there might be a chance that your parcel will only be shipped on the following working Monday. Our courier partners do not collect on weekends and public holidays. Once your order has been packaged to perfection, you will receive an email from our team with your tracking number. 

We use Fastway Couriers & Aramex door-to-door delivery (depending on your location) to ship all of our goods, unless otherwise mentioned. Through experience with our courier partner they aim to delivery 2-5 working days after shipping. Please bear in mind that if you live in an outlying area your parcel might take a day or two longer to be delivered to you. 

Please do contact us if, within 5 working days you have not received your order. We would be so happy to look into this for you!

 

Returns & Refunds

For hygienic reasons, we can not accept returns on any of our accessories.

Please check out our RING SIZING GUIDE for assistance on choosing the right sized ring for you as we will not be able return or refund rings that do not fit. 

We take great care in packaging each order to perfection, however, if any of the items in your order arrive with you faulty, please contact us upon receiving your faulty goods (no later than 2 days after receiving them) & we will issue you with a coupon code. You can use your coupon code towards shopping the same item or towards a new purchase. Your coupon will include free shipping. Please add images of your damaged order in your email requests as we will not be able to issue you with a coupon code without these. 

Wants & Needs can not be held responsible for any wear-and-tear on your accessories. Please refer to our CARE PAGE to follow tips on how to preserve the integrity of your Wants & Needs accessories.

If you have any further questions we would love to assist you. Contact us below!

Newsletter

Receive 15% off your first order with us & be the first to know about new collection launches, special offers & other exciting news when you subscribe to our newsletter. 

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